3 Replies Latest reply on Dec 14, 2016 2:47 PM by Grégoire Michel

    Bug in Sync Marketo-->CRM?

    Emmanuelle Bissuel

      Hey,

       

      I've launched a campaign with a flow to sync some leads from Marketo to CRM, however, although for some of them it worked, for most of them I receive the following error in Marketo.

      Step ID:

       

      xxxxx

       

      Choice Number:

       

      0

       

      fault:

       

      Sync Lead to Microsoft caught exception

       

      exceptionMessage:

       

      error lead ID xxxxxxx has already been synched

       

      Lead ID:

       

      xxxxxxx

       

       

      When looking at the Marketo Error Log in CRM, this is the message I receive for not syncing:

      pre_synctomkto = False, isStartSync=False

      Not creating transaction log because the entity is not synced

       

      No matter what data I erase, de-sync, re-sync, nothing seems to work and these activities are not been populated in CRM.

       

      Does anyone know what this issue is about and how I can fix it so that all these leads are correctly sent to CRM?

       

      Thanks for your help!

       

      Emma