2 Replies Latest reply on Dec 15, 2016 11:07 AM by Devraj Grewal

    Alerts from Email Clicks Issue

      Hi Everyone,

       

      We are running a campaign that when a contact clicks in the email, we get an alert and a task is created for a rep to reach out.

       

      One thing we noticed is that for a few accounts, multiple contacts clicked on the links in the email at almost the same time, shortly after the email was sent. Our reps feel this is sort of suspicious, that there might be something happening where someone really isn't clicking in the email, and we are getting misleading results. Is there any type of email filter or something that could end up generating these alerts, making it look like a contact is clicking but really isn't? We really don't have an explanation at this time.

       

      Thanks!

      Alec