Unfortunately, we have not been having a great experience working with this platform, both from a product standpoint and from a support standpoint. The list load tool is missing some standard fields from the mapping, does not allow for any customization, and the saved templates we created have been unreliable at best (just to name a few of our pain points). The web to lead de-duping is also too rigid for us, and duplicates are still being created. The mass data cleanse is far too manual for a company of our size to use (we either have to pick ONE matching rule to apply to all our pre-existing dupes OR go through every single dupe record manually, one at a time). In addition, the majority of the support/help links on their site reference dead links (I have told them this, no change was made) and efforts to communicate with their support team have been futile.
Cloudingo recently came onto my radar by way of a recommendation. We took a demo and the product looks great— I don’t expect it will relieve ALL of our pain points, but it seems like it could bring us more value than RingLead has. Even better, their support team also seemed great— very knowledgeable and also responsive.
Obviously making a platform switch like this can have big implications for our organization, so any thoughts that anyone is willing to share based on your own experiences would be very much appreciated. Thank you in advance!