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Error in email opens trigger campaign

Question asked by 67ee705b57a2cb0cf512ac1550f88e6f4f10fcff on Dec 8, 2016
Latest reply on Dec 8, 2016 by 67ee705b57a2cb0cf512ac1550f88e6f4f10fcff

Hi,

I have created a default program with 4 trigger campaign and one batch campaign.

Trigger campaigns are -

A-Sent

B-Opened

C-Clicked

D-Unsubscribed

It was working fine previously, but in the last couple of programs are showing 0 open and  clicked is X number. Click to open ratio is 100% in the email performance report.

I have done a QC by creating a smart list by using Opened Email filter, but it is the same result as 0.

Below are the Attached screenshot for your reference. Please help me out.

 

Note: Email contains only Text and some CTA in the email.

 

Thanks,

Selven R

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