Deleting user from Marketo

Anonymous
Not applicable

Deleting user from Marketo

I have deleted a user using Admin field however all our emails are still coming from her address. How do I change that?

3 REPLIES 3
SanfordWhiteman
Level 10 - Community Moderator

Re: Deleting user from Marketo

If the From: or Reply-To: is hard-coded, you have to change that at the email level.

If a token such as Sales Owner E-Mail, this will persist on the lead even if there's no corresponding Marketo user.

Anonymous
Not applicable

Re: Deleting user from Marketo

Hi Sanford,

Can you please provide instructions on how to change this at the email level?

Thanks,

Harleen

Josh_Hill13
Level 10 - Champion Alumni

Re: Deleting user from Marketo

You have to go to each Email Asset to change this.

Marketo marketing sends emails to every user and sometimes retains that address in their SFDC even if you deleted it.