3 Replies Latest reply on Dec 2, 2013 11:47 AM by 8308

    UI issues with Salesforce Campaign Sync drop down?

      When syncing a Salesforce Campaign with a Marketo Program there is a drop down to select the Salesforce Campaign.  Is anyone else experiencing UI issues with this?  Currently the drop down is not scrolling past the letter F for us and is not always returning campaigns when searching (yes we've triple checked spelling and that they are active in SFDC).
        • Re: UI issues with Salesforce Campaign Sync drop down?
          Hi Jack,

          I believe that the dropdown may be limited to a certain number of campaign in its display.
          But you should still be able to start typing to use the auto-suggest.
          For example start with the letter G, scroll down and you should see campaigns beginning with G.

          As for the search not returning the SFDC campaign, the best thing to do would be to troubleshoot tis via a support case, could you log a case with the details?

          Rgs,
          Cathal
          • Re: UI issues with Salesforce Campaign Sync drop down?
            Auto-suggest is not working.  That is how I noticed the issue in the first place.  Searching for known active campaigns does not return any results.  Typing in a single letter is not changing available campaigns in the drop down at all.

            "I believe that the dropdown may be limited to a certain number of campaign in its display."

            Can you elaborate on this?  What is the limit?

            Thanks
            • Re: UI issues with Salesforce Campaign Sync drop down?
              Any update on this?  This is causing a lot of confusion and frustration.

              Copying and pasting the exact name from an active SFDC campaign name into the Marketo Salesforce Campaign Sync value returns the options of "None" and "Create New".  Searching for the campaign by letter just returns the entire active campaign list but only up to the letter F.