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Controlling Lead Nurture/Engagement Flow

Question asked by 4aa0dd701e243e1b5794a82df1e87edba7b0fcd2 on Nov 18, 2016
Latest reply on Nov 20, 2016 by 4aa0dd701e243e1b5794a82df1e87edba7b0fcd2

Hello,

 

We have a series of nurture campaigns which we are consistently adding new programs to for new content. A few of the things we have noticed are:

 

1) When a new program is introduced the the leads will come back up to receive the new content, and will then redistribute on the next launch.

2) If leads are brought in through a program that is not at the beginning of the stream, the leads will be brought back to the top of the stream.

 

What we want to happen is that when new content is introduced, the leads continue forward rather than going back to receive the new content. Additionally, if the leads are introduced into a stream we want them to continue moving forward rather than moving to the top of the stream.

 

Are there any thoughts as to how these items can be accomplished? Will all the logic have to reside on the individual program level?

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