Unfortunately tokens are not supported in the Outlook add-in. Please see this doc: Send and Track from Outlook Using a Marketo Template - Marketo Docs - Product Docs
When I used to do trainings for big teams, I'd go over the differences between using the plug-in vs. the functionality in SFDC. This is one important difference to make sure they understand they need to remove in Outlook.
Thank you for the quick response. Does this mean ANY tokens? Like system tokens as well, or just My.Tokens?
I believe that (any) tokens can only work for emails sent by Marketo. Hope this answers your questions.
Yes, it’s any tokens.
Kim Para<https://www.leadmd.com/blog/author/kimpara/>, Senior Marketing Consultant
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