2 Replies Latest reply on Nov 2, 2016 10:25 AM by David Gaible

    How is the Engagement score calculated? Missing scores?

      Hi everyone,

      The Marketo documentation is not very helpful around explaining / troubleshooting the Engagement Score:

      Understanding the Engagement Score - Marketo Docs - Product Docs

      The Engagement Dashboard - Marketo Docs - Product Docs

       

      Can anyone shed any light on how it's calculated?

       

      In particular, is it omitted/not calculated if only one email is sent?  Is there a minimum number of emails that have to be sent for it to be calculated?

       

      Thanks,

       

      Katharine