2 Replies Latest reply on Dec 13, 2016 8:26 AM by Zak Pines

    SugarCRM Connector Unable to retrieve data

    Sean Harris

      Hoping someone can help! we have just started on Marketo and i'm trying to sync data with our SugarCRM, I have followed the sugar instructions to the letter but just get the below error when testing the connector, any ideas?


        • Re: SugarCRM Connector Unable to retrieve data
          Zak Pines

          Hi Sean - Were you able to resolve the issue? We (Bedrock Data) have been working with many Marketo-Sugar customers lately as we have a third party connector which leverages the Marketo & Sugar APIs for a more robust connection. 


          Some of the areas we've been helping Marketo-Sugar customers include:

          1. More reliable than the native connector

          2. Bi directional to handle leads originating in both Marketo & Sugar (de-duplicate)

          3. Greater workflow functionality - control different sync rules by product, line of business or region, for example

          4. Additional capabilities like multi-value picklists, creation of contacts in Sugar to meet your business process


          If this is something I can assist with just let me know, I'm Zak@BedrockData.com

          • Re: SugarCRM Connector Unable to retrieve data
            Zak Pines

            A little more info here Sean. Published this article highlighting common scenarios we are solving with the Bedrock Data connector for Marketo & SugarCRM.  Highlights are:

            1. Sync every 5 minutes

            2. Bi directional Sync (De-duplicate in both directions, control what syncs in both directions)

            3. Sync multi-select fields from Sugar and build smart lists in Marketo

            4. Create contacts in Sugar

            5. Sync back opportunity for Marketo RCA for SugarCRM

            Here's the article:

            Five ways Bedrock Data provides a better Marketo-SugarCRM connector

            Let me know if you'd like any more info.