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You should post in Products, not here (this space is for discussions of the Champions program itself, not support questions).
If you search the Community for "reply-to" you'll see a wealth of comments on the topic, so you should start there.
I'll quickly comment on something from your last paragraph (although you'll also find this info in your search).
The other question is, what if we want contacts to reply directly to the lead owner, but don't want all of the autoreplies going to him or her? For example, we want to send emails from one of our sales reps, and give recipients the option to reply to that sales rep, but don't want them to have the inconvenience of all the bounce backs etc.
True bounces do not go to the Reply-To address. They go the envelope sender, which with standard Marketo-generated emails is neither the From: nor the Reply-To. This is why Marketo is able to process the vast majority of nondelivery messages as events in the database.
If every SMTP server behaved according to standards, then system-generated responses like Out of Office messages would not go to the Reply-To, either -- leaving Reply-To reserved for human-generated replies only (i.e. deliberately clicking Reply or creating a new message intended to serve as a reply).
Unfortunately, every mailserver and mail client app breaks, or allows a user to break, at least one of the would-be rules for choosing recipients. As a result, there's no way to fully insulate a sales rep who's fielding human replies from automated messages. It's gonna happen. IMO a good reason to use an alias that forwards to the sales rep and to mktg, as opposed to the sales rep's real address, is that it gives you a firm audit trail of the types of messages that are coming in. Marketing may not be (redundantly) patrolling the mailbox on an everyday basis, but you can inspect it as needed. (Also helps you either combat or acknowledge a claim like "I'm getting flooded with OoO messages" instead of having to trust someone who may since have purged their inbox.)
1 of 1 people found this helpful
Thanks Sanford! Will note for future. Apologies - am new to these forums.