6 Replies Latest reply on Oct 25, 2016 2:45 PM by Grégoire Michel

    How do Communication Limits Handle Duplicates?

    Jeff Coveney

      What happens if two records exist in the system with the same email address? How does the Communication Limit handle that? Which option?

      • Option 1 (ideal): Does it work like the Durable Unsub where anyone with that email address is blocked?
      • Option 2: Will skip the first record and send to the second email?

      Example

      Communication limit set to 1 email per week.

      2016-10-24_14-27-57.jpg

       

      Dups

       

      Emails

      • Both John Smith (jsmith@abccompany.com) and Jonathan Smith (jsmith@abccompany.com)  qualify for an email on 11/1. Marketo picks one of those records and sends the email.
      • Both John Smith (jsmith@abccompany.com) and Jonathan Smith (jsmith@abccompany.com)  qualify for an email on 11/2. Which option happens?
        • Option 1. Marketo recognizes jsmith@abccompany.com as being sent an email on 11/1. No emails are sent because of the Communication limit (Ideal)
        • Option 2. Marketo recognizes John Smith record as being sent an email. That record is not sent an email but the Jonathan Smith record is sent the email.