2 Replies Latest reply on Oct 14, 2016 1:39 PM by Grégoire Michel

    Deleting lead in Salesforce

      What happens to a lead in Marketo if their account is deleted in Salesforce?

        • Re: Deleting lead in Salesforce
          Josh Hill

          If a Lead is deleted in SFDC, then the Lead usually stays in Marketo and is marked as "Deleted in SFDC". This lead can be resynced to SFDC, but it won't be "restored" if that happens.

           

          If the Account is Deleted, then i don't know. I doubt the Account can be deleted with existing Contacts. Contacts themselves would act the same way if Deleted in SFDC, but they would return as SFDC Leads if Marketo resynced.

            • Re: Deleting lead in Salesforce
              Grégoire Michel

              Hi Josh,

               

              You can delete an account in SFDC without deleting the contacts if contacts without accounts are allowed in the SFDC instance, which usually not the case.

               

              But I have seen it possible to sync with Marketo even if the account was no longer sync'ed, which means that I suppose that deleting the account (provided it's allowed in SFDC) would not immediately affect the contact... but would result in issues on the long term.

               

              -Greg