11 Replies Latest reply on Oct 21, 2016 8:12 AM by Jennifer Bishop

    Unsubscribe link disappears in Outlook versions

    Jennifer Bishop

      So we outsource some of our email design to another agency and they somehow managed to override the unsubscribe link in 3 versions of Outlook and now it does not show up at all.  Does anyone have any idea how that could happen?  The unsubscribe code is built into Marketo and automatically gets added to our emails when they send, so we never have to add any extra unsubscribe code to our email templates.

        • Re: Unsubscribe link disappears in Outlook versions
          Jim Thao

          they either hid it with CSS or they used the system unsub token which automatically disables the unsubscribe link.  if they used the system unsub token, the unsub link is probably built directly into your email already. 

          • Re: Unsubscribe link disappears in Outlook versions

            Something else I've seen happen is that they set the height of the <html> and <body> elements to 100%, which pushes the Marketo default unsubscribe link out of view in certain email clients. If you'd like, post your code up here and we can review.

              • Re: Unsubscribe link disappears in Outlook versions
                Jennifer Bishop

                They didn't do that either unfortunately.  We pushed back on them to fix it so hopefully they can!  If not I will definitely post up the code here, thanks

                • Re: Unsubscribe link disappears in Outlook versions
                  Jennifer Bishop

                  Hey Jason!  Well it turns out that they were still unable to fix this issue.  If you have a chance, can you look at the code I have posted here?  Thanks!

                   

                  <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

                  <html xmlns="http://www.w3.org/1999/xhtml">

                  <head>

                  <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />

                  <title>ScanSource Web Seminar</title>

                  <link href='http://fonts.googleapis.com/css?family=Raleway:400,300' rel='stylesheet' type='text/css' />

                  <style type="text/css">

                   

                   

                    .mobile-break {

                    display:none;

                    }

                   

                  @media screen and (max-width: 600px) {

                    .main-content .body-text {

                    font-size: 22px !important;

                    line-height: 40px !important

                    }

                          .main-content .headline {

                              font-size: 30px !important;

                              line-height: 55px !important;

                          }

                   

                    .main-content .header-logo td {

                    clear:none !important;

                    display:block !important;

                    }

                   

                    .desktop-img {

                    height: 0px !important;

                              width: 0px !important;

                    }

                   

                    .mobile-img {

                    width:100% !important;

                    height:auto !important;

                    }

                   

                   

                    .mobile-break {

                    display:inline !important;

                    }

                    #main-wrapper {

                    width:100% !important;

                    }

                    .fluid-img {

                    width: 65% !important;

                    height: auto;

                    margin:auto !important;

                    }

                          .stack {

                              display: block !important;

                              clear: both !important;

                              width: 100% !important;

                          }

                    }

                  </style>

                  </head>

                   

                   

                  <body style="margin: 0; padding: 0; background-color:#ffffff;">

                  <!--[if mso]>

                  <table align="center" id="main-wrapper" style="width:700px;

                    margin:auto;

                    background-color:white;">

                  <![endif]-->

                  <!--[if !mso]><!-->    

                  <table align="center" id="main-wrapper" style="width:80%;

                    max-width:700px;

                    margin:auto;

                    background-color:white;

                              ">

                  <!--<![endif]-->      

                      <tr>

                          <td>

                              <table class="main-content" cellpadding="6" style="width:100%;

                    margin:auto;

                    background-color:white;">

                                  <tr>

                  <!--Main Header/Banner-->

                                      <td style="margin:0;">

                                          <div >

                                         <!--[if mso]>

                                              <img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-4005head-Cisco%2BYou-Collaboration-Email-Templates.jpg" width="700" height:auto;" style="

                                  text-align:left;">

                                          <![endif]-->

                                          <!--[if !mso]><!-->  

                                          <img class="desktop-img" src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-4005head-Cisco%2BYou-Collaboration-Email-Templates.jpg" style="

                                  text-align:left; width:100%; height:auto;" />

                                          <img class="mobile-img" src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-4005head-Cisco%2BYou-Collaboration-Email-Templates.jpg" style="

                                  text-align:left; width:0px; height:0px;" />

                                          <!--<![endif]-->

                                          </div>

                                      </td>

                   

                   

                                </tr>

                  <!--Table Row for Padding

                                  <tr>

                                <td colspan="2" style="height:1px;"> </td>

                                  </tr>-->

                  <!--Orange Divider-->

                                  <!--<tr>

                                      <td colspan="2" style="background-color:#F47920; height:4px; width:100%; border:none; padding:0;">

                                      </td>

                                  </tr>-->

                  <!--Email Body-->

                                  <tr>

                                    <td class="stack" style="margin:0;">  <div class="mktEditable" id="body1">

                                              <p style="font-family:helvetica,arial,sans-serif; color:#fb6a11; text-align:center; line-height:20px;">

                                              <strong>Aruba Partner Engineer Training</strong><br />

                  February 25, 2016  •  HPE Offices<br />

                  5555 Windward Parkway<br />

                  Alpharetta, GA 30004

                                              </p>

                                           </div></td>

                                  </tr>

                                  <tr>

                                    <td class="stack" style="margin:0;">  <div class="mktEditable" id="body2">

                                              <p style="font-family:helvetica,arial,sans-serif; color:#fb6a11; text-align:center; line-height:20px;">

                                              <strong>Aruba Partner Engineer Training</strong><br />

                  February 25, 2016  •  HPE Offices<br />

                  5555 Windward Parkway<br />

                  Alpharetta, GA 30004

                                              </p>

                                           </div></td>

                                  </tr>

                                  <tr>

                                    <td class="stack" style="margin:0;">  <div class="mktEditable" id="body3">

                                              <p style="font-family:helvetica,arial,sans-serif; color:#fb6a11; text-align:center; line-height:20px;">

                                              <strong>Aruba Partner Engineer Training</strong><br />

                  February 25, 2016  •  HPE Offices<br />

                  5555 Windward Parkway<br />

                  Alpharetta, GA 30004

                                              </p>

                                           </div></td>

                                  </tr>

                                

                                  <tr>

                                      <td class="stack" style="margin:0;">

                                          <div class="mktEditable" id="body4">

                                              <p style="font-family:helvetica,arial,sans-serif; color:#fb6a11; text-align:center; line-height:20px;">

                                              <strong>Aruba Partner Engineer Training</strong><br />

                  February 25, 2016  •  HPE Offices<br />

                  5555 Windward Parkway<br />

                  Alpharetta, GA 30004

                                              </p>

                                           </div>

                                      </td>

                           </tr>

                                <!--Footer-->

                                  <tr>

                                    <td style="margin:0;"><table width="100%" border="0" cellspacing="0" cellpadding="0" class="desktop-img">

                                      <tbody class="desktop-img">

                                        <tr>

                                         <!--[if mso]>

                                              <td bgcolor="#E11E08"> <a href="mailto:CiscoFASTPATH@scansource.com" target="_blank"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-deskCollaboration-Email-Templates_r11_c1-1_r1_c1.jpg" style="

                                  text-align:left; width:100%; height:0px;display:block" class="desktop-img"/></a></td>

                                          <td bgcolor="#E11E08"><a href="https://www.kbz.com/" target="_blank"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-deskCollaboration-Email-Templates_r11_c1-1_r1_c2.jpg" style="

                                  text-align:left; width:100%; height:0px;display:block" class="desktop-img"/></a></td>

                                        </tr>

                                        <tr>

                                          <td colspan="2"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-deskCollaboration-Email-Templates_r11_c1-1_r2_c1.jpg" alt="Cisco ScanSource" class="desktop-img"  style="

                                  text-align:left; width:100%; height:0px;display:block"/></td>

                                          <![endif]-->

                                          <!--[if !mso]><!--> 

                                          <td bgcolor="#E11E08"><a href="mailto:CiscoFASTPATH@scansource.com" target="_blank"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-deskCollaboration-Email-Templates_r11_c1-1_r1_c1.jpg" style="

                                  text-align:left; width:100%; height:auto;display:block" class="desktop-img"/></a></td>

                                          <td bgcolor="#E11E08"><a href="https://www.kbz.com/" target="_blank"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-deskCollaboration-Email-Templates_r11_c1-1_r1_c2.jpg" style="

                                  text-align:left; width:100%; height:auto;display:block" class="desktop-img"/></a></td>

                                        </tr>

                                        <tr>

                                          <td colspan="2"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-deskCollaboration-Email-Templates_r11_c1-1_r2_c1.jpg" alt="Cisco ScanSource" class="desktop-img"  style="

                                  text-align:left; width:100%; height:auto;display:block"/></td>

                                        </tr>

                                      </tbody>

                                    </table></td>

                                  </tr>

                                 <tr>

                                    <td class="mobile-img" style="margin:0;"><table width="100%" border="0" cellspacing="0" cellpadding="0" class="mobile-img">

                                      <tbody>

                                        <tr>

                                          <td bgcolor="#E11E08"><a href="mailto:CiscoFASTPATH@scansource.com" target="_blank"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOion-Email-Templates-1_r1_c1.jpg" style="

                                  text-align:left; width:0px; height:0px;display:block" class="mobile-img"/></a></td>

                                          <td bgcolor="#E11E08"><a href="https://www.kbz.com/" target="_blank"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOion-Email-Templates-1_r1_c2.jpg" style="

                                  text-align:left; width:0px; height:0px;display:block" class="mobile-img"/></a></td>

                                        </tr>

                                        <tr>

                                          <td colspan="2"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOion-Email-Templates-1_r2_c1.jpg" alt="Cisco ScanSource" class="mobile-img"  style="

                                  text-align:left; width:0px; height:0px;display:block"/></td>

                                        </tr>

                                      </tbody>

                                    </table></td>

                                </tr>

                                  <tr>

                                    <td style="margin:0;">

                                     <!--[if mso]>

                                              <img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-4005-Cisco%2BYou-Collaboration-Email-Templates_r11_c1.jpg" width="700" style="

                                  text-align:left;">

                                          <![endif]-->

                                      <!--[if !mso]><!--></td>

                                  </tr>

                              </table>

                          </td>

                      </tr>

                  </table>

                   

                   

                  </body>

                  </html>