5 Replies Latest reply on Oct 11, 2017 9:56 AM by Justin Cooperman

    Problems with Global Variables in Email Editor 2.0 with dynamic content

    Tyson Jurgens

      Almost ready to submit a ticket but I figure I'd see if anyone here has worked on the same challenges:

       

      We redesigned our email templates to capitalize on the features and functionality of Email Editor 2.0. We created a global color variable for accent text that can be changed in the module UI, and used this to style some <span> tags in some editable <divs>.

       

      When I make these editable <divs> dynamic to change the text for our UK segment, the global color no longer renders.

       

      Our html in the editable div is:

       

      <p style="padding: 0px; color: #898989; font-size: 15px; line-height: 21px; margin-bottom: 20px;" class="bodyText">Download <span style="color: ${globalcolor}; font-weight: regular;"><em>An Executive Critique of the Customer Experience </em></span>to push your CX program to the next level. <br />  </p>

       

      When I preview the email in Marketo I see:

       

      2016-10-05_1232.png

       

      When I send a regular test with no lead rendering (just default email Send Sample) I see:

       

      2016-10-05_1235.png

       

      But when I send a test rendered with a lead email address, whether or not that lead is in my default segment or specified segment, I see:

       

      2016-10-05_1239.png

       

      So, question is: has anyone come up against these strange quirks with using Varibales AND Dynamic Content? Is this a known bug or are we approaching this incorrectly? I'm more than happy to swap our the color variable for manual <span> styling, but that kind of defeats the purpose of the variable in the first place for our email design...

        • Re: Problems with Global Variables in Email Editor 2.0 with dynamic content
          Grégoire Michel

          Hi Tyson,

           

          I have not tried to combine variables and dynamic content, but if I had to bet, I would say this has probably to to with the order by which things are executed (resolving the variable first, then the dynamic content).

           

          Justin Cooperman if THE person to know whether this should be possible.

           

          -Greg

          1 of 1 people found this helpful
          • Re: Problems with Global Variables in Email Editor 2.0 with dynamic content
            Justin Cooperman

            Yes, please file a support ticket so we can investigate and track this issue. I do believe this is a bug.

            2 of 2 people found this helpful
              • Re: Problems with Global Variables in Email Editor 2.0 with dynamic content
                Molly Pals

                Hi Justin!

                 

                I wanted to reach out because we are seeing this same issue and having a hard time getting it resolved. We submitted a ticket and were told that "The send sample function doesn't process emails in quite the same way as a flow step does, so it's not uncommon that things don't look exactly the same. I recommend adding yourself to the database as a lead (we did this) and then using the Send Email single flow action to send yourself the email (LeadDatabase-Find your lead-Marketing-send email) (we did this), or going through the same process your leads would (in a test campaign that would be sending this email). This ensures that you're getting the email exactly as they would in the email client they are using. Regarding the infrastructure of the email code and encoding between the preview, sample and final version, at a high level we understand its an issue, and we have addressed it in our enhanced email editor that allows you to see how each email will render in each client. Unfortunately, in support we can only articulate the expected the behavior."

                 

                What seems to be missing in the communication is that what we're experiencing is using global variables as well as dynamic content. The global variables that also have dynamic content associated with it (I think) seem to be the reason that the main styling elements are being stripped out, regardless of which segment it is being sent to (same as the example posted above originally). When we do the live sends internally to test, there are certain places where elements with global variables strip out original styling. So, it doesn't seem to be a CSS or coding issue, it seems to be directly correlated to global variables that are also dynamic.

                 

                Were you ever able to figure out why this is happening?

                 

                Thanks in advance!