Does Marketo guarantee a certain % of uptime?

Anonymous
Not applicable

Does Marketo guarantee a certain % of uptime?

We've had more down time than usual lately, and our campaigns are being aborted. This, of course, is very detrimental to our business. Is there any mention of guaranteed uptime anywhere?

4 REPLIES 4
Dan_Stevens_
Level 10 - Champion Alumni

Re: Does Marketo guarantee a certain % of uptime?

Anonymous
Not applicable

Re: Does Marketo guarantee a certain % of uptime?

I would check your contract for any specific language like that, and voice any concerns to your Account Manager or Support.

Josh_Hill13
Level 10 - Champion Alumni

Re: Does Marketo guarantee a certain % of uptime?

You could ask to move to a diff pod if that's the problem. I've almost never seen a batch get cancelled by the System. If anything, I've seen slowdowns, but either Support or I would have to deliberately kill a process.

Grégoire_Miche2
Level 10

Re: Does Marketo guarantee a certain % of uptime?

I remember an information saying that if a batch takes more than 4 hours to compile the smart list, it will abort. I have never seen it applied either, so not sure it's real or event still valid.

-Greg