3 Replies Latest reply on Oct 4, 2016 2:09 PM by Josh Hill

    Sales Alerts NOT Triggering

    Kim Gandy

      I have a series of campaigns (built identically for various products) which have stopped sending sales alerts over the last week. I built a smart list to mirror the smart list in my sales alert trigger campaigns and there are many leads that qualify to trigger the campaigns. I've tried the following variations of a smart list and none will trigger. Any thoughts?

       

      Smart List

      V1:

      Data Value Change

      Previous value = paid

      New value ≠ paid

       

      V2:

      Data Value Change

      Previous value = paid

       

      V3:

      Sent email = subscription expired

      Data Value Change

      Previous value = paid

      New value ≠ paid

        • Re: Sales Alerts NOT Triggering
          Josh Hill

          Are you using a token for the Send Alert step?

           

          is this definitely a trigger campaign?

           

          Did you try some test leads and toggle the value on/off and nothing appears in the Results tab?


          Is the Alert email itself ok? Sometimes tokens could break or something could have changed on the email side that would cause it to misfire.

           

           

          When you check the Results tab, does the lead enter the flow step? Does it say "skipped" or provide an error?

            • Re: Sales Alerts NOT Triggering
              Kim Gandy

              Are you using a token for the Send Alert step?

              Yes

               

              is this definitely a trigger campaign?

              Yes

               

              Did you try some test leads and toggle the value on/off and nothing appears in the Results tab?

              Toggling value in test leads triggers alerts to send and is reflected in the results tab.


              Is the Alert email itself ok? Sometimes tokens could break or something could have changed on the email side that would cause it to misfire.

              All data populates in the alert email for test leads.

               

              When you check the Results tab, does the lead enter the flow step? Does it say "skipped" or provide an error?

              No errors or skips are reflected in results, but you'll see there is a gap between the last alert sent and today's tests. 2016-10-04_1523 - kimgandy's library