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Nikki, there is no way to customize the SP Alert Token. I was intrigued by your question and spent some time testing different things. Here's what I have come up with...
You will need to play with this URL:
Customized this URL by adding a value after &tok= . Try pulling the token value from the URL when you click an SP ALERT. It will be a very long string. You can remove the panel=activity if you would like.
Once you have that URL above, you can create a link in your triggered alert by following these steps:
- Add the text "Click here to get to this Lead's record".
- Highlight this text, then select the "insert/edit link" icon in the tool bar.
- In the "Link URL" field, enter in the URL you created above (using the token you found).
I hope this helps!