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Support Issues - Due to acquisition?

Question asked by bb0b3c8fc140a3a1f03739ecbb1d793681fe7f8b on Sep 27, 2016
Latest reply on Sep 29, 2016 by bb0b3c8fc140a3a1f03739ecbb1d793681fe7f8b

Has anyone else noticed lately that Support seems to be unresponsive since the buyout? I used to love Marketo support, they would get back to me very quickly, even if it was just to say they were still working on the issue. Now I have two cases open -- one original case that the support rep said my custom field token isn't accepted and proceeded to give me a list of out-of-the-box tokens (even though my token has been working for years, just a custom field) and then went dark. I opened a second support ticket to say I needed an update on the first because it had been so long since hearing anything, and I still haven't heard back on that one! Not even an email saying my case has been created (like it used to)?