2 Replies Latest reply on Sep 29, 2016 9:22 AM by Sarah Mayer

    Support Issues - Due to acquisition?

    Sarah Mayer

      Has anyone else noticed lately that Support seems to be unresponsive since the buyout? I used to love Marketo support, they would get back to me very quickly, even if it was just to say they were still working on the issue. Now I have two cases open -- one original case that the support rep said my custom field token isn't accepted and proceeded to give me a list of out-of-the-box tokens (even though my token has been working for years, just a custom field) and then went dark. I opened a second support ticket to say I needed an update on the first because it had been so long since hearing anything, and I still haven't heard back on that one! Not even an email saying my case has been created (like it used to)?