13 Replies Latest reply on Oct 3, 2016 2:29 PM by b58dd6ca8e577c89ce6d40ea2dfb5a1c996d4a64

    Special Characters when downloading data from marketo

      Ok, so I found part of the answer to my question, but my specific case is it doesn't work for my Mac users.

      I have a Mac user who gets sent a weekly report. He's in Russia and when individuals fill out our forms in Russian, it appears corretly in Marketo, it syncs with SFDC correctly, and when I download it to my PC manually, using Excel 2007, it appears correctly.

      When we download the file as Excel 2007 to a Mac, it shows up as wingdings script.

       

      Any suggestions on how to corret this. Is this a Mac issue where settings within the Mac need to be addressed?

       

      Special Characters when downloading data from marketo or Uploading into Marketo