7 Replies Latest reply on Sep 20, 2016 7:27 PM by Nicholas Manojlovic

    Smart Campaign Not Activating Upon Lead Status Change

      EDIT - The issue has been resolved. The problem was that this lead had gone through this campaign back in April. The campaign's Qualifications Rules had been set to "Each lead can only run through the flow once", which prevented the campaign from triggering for this lead. My solution was to change the Qualification Rules to the following:

       

      Screen Shot 2016-09-21 at 9.11.25 AM.png

      Hopefully this solves the problem! Cheers everyone who contributed to this thread.

       

      ~~~ Original Post ~~~

      Hello,

       

      Please see the following (redacted) screenshot of a lead's Activity Log:

      Screen Shot 2016-09-19 at 5.05.46 PM (Redacted).png

       

      As the image shows, the lead status for this person changed from Open to MQL at 3:29 PM today.

       

      The smart campaign that should've then activated has the following trigger steps:

       

      Screen Shot 2016-09-19 at 5.05.54 PM.png

       

      I double checked and this lead meets the criteria of all 3 filters.

       

      Any ideas why this campaign wouldn't trigger?

       

      Thanks,

      Dan