2 Replies Latest reply on Sep 13, 2016 10:38 PM by Rachit Puri

    Device Type Smart List

    Kristine Fowler

      I'm trying to see what type of device people are using to open our emails. I created a Smart List and "Add Constraint" "Device is"; however the leads report isn't showing me the requested info. What am I doing wrong?

        • Re: Device Type Smart List
          Josh Hill

          Do you mean the picklist in the filter or the actual lead view? Pretty sure this is not available on the View.

           

          You should have separate smart lists for each Device or Device Group.

          • Re: Device Type Smart List
            Rachit Puri

            Kristine Fowler

            You can not capture this info directly in a lead report. I would recommend creating a custom field - 'Email Device'. This field can be updated when someone opens an email on the desktop or mobile device.

            You can decide to run a batch campaign for updating this field, based on the filters that you are currently using.

            Additionally, you can add a Google Analytics pixel in your email ti trigger an event, and see device-level break-down in GA for insights.