2 Replies Latest reply on Sep 8, 2016 2:56 PM by b9146d1657f86dca6807827d43d5ee7f685e25bf

    Reporting discrepancies?

      I am trying to figure out how many opens we had for a recent campaign, and I am getting different results depending on where I look for the information.

      The email program dashboard and email performance report give me one number, but when I generate different reports to see WHO opened the email the total numbers are different. I am actually seeing three sets of numbers: one number from the dashboard/email performance report, one from the campaign results from the control panel within the campaign, and another from a group smart list.

       

      Anyone else ever see this?