1 Reply Latest reply on Sep 8, 2016 10:44 AM by Grégoire Michel

    100% A/B Testing - Duplicate Emails Being Sent

    Danielle McKay

      We have recently starting using A/B testing on date/time, subject line, from, etc. When testing the date/time I have been sending to 100% of the lead 50% in the morning and 50% at night. This email has a specific day of the week it needs to go out. We have noticed that someone (within our company) has been receiving the email multiple times to the same email address. We have checked and verified that the email is not in the system numerous times. Can anyone help me understand why this is happening? Is it because we are using 100% of the test sample size? Any ideas would be greatly appreciated.