3 Replies Latest reply on Aug 22, 2016 11:23 PM by Gareth Spencer

    Engagement Programme and Smart Campaign Filters...

    Gareth Spencer

      We're investigating our engagement programme and have been asked to exclude members who have already received a certain piece of content from receiving the same item a second time.  For this purpose, we have a Smart Campaign in place to filter those leads out, however the question remains - will they pass onto the next stage on the following send, or will they be stuck in an eternal loop, which is what the documentation would seem to suggest...

       

      Separately we are mimicking this behaviour in a separate test engagement programme, so we shall know for sure ourselves in 3 days, but thought I'd ask to see if anyone could pre-empt the result and/or suggest any workarounds to this (potential) issue?

       

      Thank you!