Hi All,
My organizations plan to change CRM system from Salesforce to MS Dynamics CRM. So, we would like to remove salesforce integration and integrate with MS Dynamics CRM.
But when go in Admin section, I don't see any option to remove salesforce integration so I can start process for MS Dynamics integration. Please find attached screenshot.
Hi Nikhil,
Once your Marketo instance has been linked to a CRM, this cannot been changed. Period.
You may to ask support if they can doi something about it.
Otherwise, there are only 2 solutions:
-Greg
Aug 19, 2016 7:40 AM
You can do an instance copy via customer support and integrate your new instance with MS Dynamics
Hi Jamie,
Will the instance copy include all the activity log?
-Greg
Aug 19, 2016 7:58 AM
No, it's not possible to bring the full lead activity log over into a new instance.
So, instance copy is not a perfect solution, neither
-Greg
Does anyone have an idea of cost to make an instance copy?
Nov 30, 2016 12:28 PM
Best option is to work with your Customer Account Manager to get the right information.
Thanks,
Mike