8 Replies Latest reply on Nov 28, 2017 2:28 PM by Carolyn Joyce

    Text-Only Version Not Working

    Janice Lee

      Hi all,

       

       

      For context:  I'm creating an email in dreamweaver.  After i'm finished with the HTML in dreamweaver, I copy and edit the full code into Marketo's email editor.  The HTML email works and looks fine.

       

      My problem:  I have edited the text-only version of my email, but when I send myself a text-only email sample, I get a blank message with the unsubscribe link at the bottom.  I then tried to use the function of "copy text from HTML" and when I did this, it completed deleted the text-only version.

       

      Question is, if I'm not using an email template provided by Marketo, does this cause errors in the text-only email editor?  Has anyone else experienced this before?  What can I do?

       

      Thank you for your time and help..

       

      Best,
      Janice