2 Replies Latest reply on May 15, 2014 2:10 PM by Josh Hill

    set up a system wide rule where we specify that a record does not get an email

      Is there a way to set up a system wide rule where we specify that a record does not get an email if they've opened one in the last 5 days?  This would only pertain to Marketing emails and not Operational emails.  Also, if put this rule in place, is there a way to bypass this rule in case we have an urgent emails we think should go out within the 5 days rule?