3 Replies Latest reply on Aug 8, 2016 5:50 AM by Jenn DiMaria

    Inconsistent PDF Page Tracking

    Kathryn Collins

      Hi - Does anyone know what could be causing certain PDF views to be tracked, but others not?

       

      The activity log of certain leads shows when they have viewed or clicked through to a PDF via a webpage, however other leads who I know for certain have viewed PDFs, have nothing showing.

       

      As far as I can see the only difference is that for the majority of the tracked PDFs views, leads have clicked directly through to the PDF from a webpage rather than through a link in an email.

       

      The majority of the tracked PDFs seem to have been from after June this year.

      Is there something that has changed recently that allows PDFs loaded in a certain way to be tracked?

       

      Is there a way I can make sure that emails linking through to PDFs track in the same way?