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195. Re: Changes to Marketo Salesforce Sync – Questions and Discussion
Erica Harris Jan 6, 2017 10:02 AM (in response to Mike Reynolds)Hi Mike Reynolds,
Greg has posted the discussion link. Just a point re Marketo reaching out to PE customers - our Marketo rep told us we needed to purchase the API but our SFDC rep is telling is this won't work (1-way etc). So either our SFDC rep is spinning us a line, or Marketo need to recommend a workable solution. Rather than me posting this again on the other discussion - please can you cover it in your response once you've done your research? Grégoire Michel has made an interesting point on the other discussion that might be the key to all of this.
Thanks -
Erica
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196. Re: Changes to Marketo Salesforce Sync – Questions and Discussion
Mike ReynoldsJan 6, 2017 10:06 AM (in response to Erica Harris)
My apologies, but I need to walk back one of the details I commented about above. I'll edit my post to correct it there.
SFDC only needs that one-way API access. We do not need that two-way API access. All data transfer for the SFDC integration goes through API calls generated from the Marketo side out to SFDC. No API calls are generated from the SFDC side out to Marketo, so you do not need two-way API access, only the one-way calls into SFDC. Sorry for the incorrect info previously. I'll correct my comment and one of our Product Managers is going to comment in your other discussion thread about it.
-Mike
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197. Re: Changes to Marketo Salesforce Sync – Questions and Discussion
Rebecca Allen Jan 11, 2017 2:18 PM (in response to Mike Reynolds)Hello,
I'm trying to recreate the MLM fields in SalesForce but am having a hard time getting the API name to match exactly with the field map in Marketo. For instance, Inferred City's API name is "mkto2__Inferred_City__c" but when recreating the field in SalesForce, I'm not able to save the new Field Name as that API name because of the consecutive underscore at the front (after the mkto2 prefix). So my questions are - Can I add a namespace prefix to custom fields? If not, then how do I get these API names to match up correctly so that the backfill will kick off? Thank you
Rebecca
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198. Re: Changes to Marketo Salesforce Sync – Questions and Discussion
Grégoire Michel Jan 11, 2017 10:02 PM (in response to Rebecca Allen)2 of 2 people found this helpfulHi Rebecca Allen,
You are not supposed to reenter the field API names as they were with the package.
You should use the new nomenclature instead. See Step 1 of 3: Add Marketo Fields to Salesforce (Enterprise/Unlimited) - Marketo Docs - Product Docs
You Inferred city field should have "mkto71_Inferred_City" as an API name (SFDC will automatically append the __c at the end of it.
-Greg
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199. Re: Changes to Marketo Salesforce Sync – Questions and Discussion
Rebecca Allen Jan 12, 2017 7:28 AM (in response to Grégoire Michel)1 of 1 people found this helpfulGot it- Thanks so much for the clarification!
On Wed, Jan 11, 2017 at 4:54 PM, Grégoire Michel <
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200. Re: Changes to Marketo Salesforce Sync – Questions and Discussion
Clemence Chauveau Jan 17, 2017 1:23 AM (in response to Mike Reynolds)Hello Mike,
We're in the process of creating the new fields and we're just working through the effects and what we need to change. To that end, once the MLM package is uninstalled, do the 32 other fields have no impact on our SFDC instance (if we uninstall, would these fields will also be deleted)?
Name
Type
Images
Document Folder
German
Language Translation
French
Language Translation
Marketo Lead Management
Tab
Marketo
App
About Marketo
Tab
marketo logo
Document
- MarketoTabIcon.png
Document
Finnish
Language Translation
If that is the case, what is the impact on our SFDC? Some of our users use local languages but I'm not sure if that's what the above fields refer to.
Also, one of the 2 tabs shows error page and other one shows blank page. It may be due to these components becoming redundant or some issue with configuration.
Any guidance would be greatly appreciated.
Clemence
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201. Re: Changes to Marketo Salesforce Sync – Questions and Discussion
Grégoire Michel Jan 17, 2017 9:14 AM (in response to Clemence Chauveau)1 of 1 people found this helpfulBonjour Clémence,
When you uninstall the package, all the fields that belong to the package will be removed from your SFDC instance. These fields are recognisable through their API names that start with mkto2_ They will be totally discarded from you SFDC instance, including their translations. The unnecessary tabs, the files and other items that were part of the package will also be removed.
But you will only be allowed to deinstall the package if these fields or components are not used elsewhere in SFDC. In order to get the complete list of components that will be removed, go to setup-> Installed Packages, then click the MLM package, and then the "view components" button.
To get a complete overview of where they are being used, in DFDC this is a little complex and the simplest way is to use Eclipse (a developper's tool).
With regards to the new fields, you may need to go to the translation workbench in SFDC to provide translated labels for them.
-Greg
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202. Re: Changes to Marketo Salesforce Sync – Questions and Discussion
Clemence Chauveau Jan 20, 2017 5:20 AM (in response to Grégoire Michel)Thanks Gregoire - really helpful
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203. Re: Changes to Marketo Salesforce Sync – Questions and Discussion
Grégoire Michel Jan 20, 2017 5:48 AM (in response to Clemence Chauveau)1 of 1 people found this helpfulThen mark it as such
-Greg
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204. Re: Changes to Marketo Salesforce Sync – Questions and Discussion
Grégoire Michel Jan 20, 2017 5:51 AM (in response to Clemence Chauveau)1 of 1 people found this helpful -
205. Re: Changes to Marketo Salesforce Sync – Questions and Discussion
d7eda3b616ef649b2f505e24ccf2897910f3f5dd Jan 25, 2017 6:57 PM (in response to Mike Reynolds)I used to have MLM and I uninstalled it from Salesforce back in October. My team decided they did want to sync the Inferred fields after all, so I just finished the Bon Jovi instructions to recreate those fields in Salesforce with the "mkto71_" prefix. When I log in to Marketo and look at our field mapping, though, it has those fields mapped to "mkto2_" (see screenshot) Is that left over from when we had MLM installed? Will the sync correctly tie to the new mkto71_ fields? Is there anything I need to do to ensure that happens?
Thanks for your help!
Mia
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206. Re: Changes to Marketo Salesforce Sync – Questions and Discussion
Mike ReynoldsJan 26, 2017 6:22 AM (in response to d7eda3b616ef649b2f505e24ccf2897910f3f5dd)
Hi Mia,
That's a good question. That Field Mapping tab is always a source of confusion. The fields shown there are usually a reference to the original mapping that was in place at the time when they were first set up, which is why you'd still see mkto2__ prefix there. Instead of going to the Field Mapping tab, look under the Field Management tab to the left of it. Find one of the fields, highlight it, and the mapping will show in the middle of the page like so:
That should get Bon Jovi rockin' and rollin' again the way that Jeff talked about!
Let me know if that works. Happy to help answer any other questions you may have.
-Mike
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207. Re: Changes to Marketo Salesforce Sync – Questions and Discussion
d7eda3b616ef649b2f505e24ccf2897910f3f5dd Jan 26, 2017 1:06 PM (in response to Mike Reynolds)1 of 1 people found this helpfulThanks, Mike! That did the trick ☺
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208. Re: Changes to Marketo Salesforce Sync – Questions and Discussion
ed3f2b747089675b498e47eca45ca5f5e02f74b0 Feb 6, 2017 8:06 AM (in response to Mike Reynolds)Hi Mike, we have hit our API limit with SF 3 days in a row. We are not sure what is happening, is this due to the changes that were made in this new roll out?
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209. Re: Changes to Marketo Salesforce Sync – Questions and Discussion
Mike ReynoldsFeb 6, 2017 8:17 AM (in response to ed3f2b747089675b498e47eca45ca5f5e02f74b0)
Hi Nicholas,
There's really no way to know at all from here. Could be any number of different things. Best thing would be to Contact Marketo Support and check it out directly.
Thanks,
Mike