4 Replies Latest reply on Aug 1, 2016 6:22 AM by Dory Viscogliosi

    Wait step not triggering

      Hi

       

      I'm trying to set up a campaign where I send one email, wait 3 days and if that email remains unopened send another email, wait 5 days and if the first and second email remain unopen send third email.

       

      I have tested and the second email is delivered but the third email does not trigger.

      I have tried many variations to the flow to get it to trigger but have not been able to get it to send.

      I can't identify where I'm going wrong.

       

      Any advice would be appreciated.

      Kellie

      Screen Shot 2016-07-28 at 9.15.36 am.png