2 Replies Latest reply on Jul 27, 2016 7:31 AM by Megan Reed

    Sales Insights Trigger Campaigns Not Firing

    Megan Reed

      I've seen numerous discussions on Sales Insights and the need for improvement, but cannot seem to find an answer to setting up working campaigns to track sends, opens, clicks, etc. Being newer to using Sales Insights, I have a lot to learn. Currently I have campaigns set up like:

       

      Sent:

      Opened:

      Clicked:

      When I tested it, these campaigns did not fire. A few questions:

      1. What am I doing wrong in my approach above?
      2. If the sales rep changes the subject line, how do I still get these trigger campaigns to fire?

       

      Thank you in advance for your help!