2 Replies Latest reply on Jul 26, 2016 8:24 AM by James Leedom

    Restarting Nurture Programs for those who did not receive one of the emails

    James Leedom

      I have a nurture program that had some individuals not receive one of the 4 emails in our stream. We have changed OP addresses and want to try resending those emails to the people that have not received one of our emails.

       

      In order to restart these individuals on this stream and make sure that nobody gets the same email twice (ie. Someone who had been delivered the 3rd email, but was not delivered the 1st, 2nd, or 4th email), I am assuming what I need to do is create a new smart program. Does Marketo know not to send the same email twice? Will that person who already was delivered the 3rd email receive it again?

       

      Any help is much appreciated.