4 Replies Latest reply on Nov 18, 2016 9:47 AM by Casey Noland

    Alert email not being sent to sales owner

      We're running a campaign for marketing qualified leads within our lead lifecycle program, and one of our steps seems to be wrong. The flow of the campaign is to change the lead status to MQL, datestamp the lead and then change the owner to a round-robin for our SDR team.

       

      Screen Shot 2016-07-18 at 2.01.44 PM.png

      Then, we gave Marketo a 1 minute wait time to process the info and then send an alert to the Sales Owner (assigned in flow step 3) and other members of our team.

       

      Screen Shot 2016-07-18 at 2.01.51 PM.png

       

      However, the Sales Owner isn't receiving any alert emails - any ideas why?