14 Replies Latest reply on Jul 18, 2016 6:31 AM by Sydney Mulligan

    Unsubscribes Still Receiving Emails

    Jessica Brook

      Hi All,

      Several contacts have unsubscribed from marketing emails but are still receiving emails. They are in the unsubscribed list in lead data base and also not in the smart list of marketable leads. For email sends, the first filter I use is 'member of smart list - marketable leads' yet these contacts are still receiving marketing emails. Email opt out is also not being marked in sfdc when these contacts unsubscribe. Any help would be great!