8 Replies Latest reply on Jul 22, 2016 1:33 AM by Beate Hofmann

    Email Editor 2.0 lets trigger based emails soft bounce

    Beate Hofmann

      Hello Community,

       

      We are in the process of migrating to Email Editor 2.0. Upgrading the email templates worked fine but while testing our clones of the ‘to be’ upgraded emails to Email Editor 2.0 we faced an issue. Auto-responder emails (template on v2 – email on v2) based on a trigger campaign do ALL soft bounce. Same auto-responder emails (template on v2 – email on v2) not based on a trigger but sent via a batch campaign do NOT soft bounce. The reason for the soft bounce were not captured in the activity log also but displayed instead 'No attributes to display'.

       

      Does anyone face the same and is aware of a solution for emails based on Email Editor 2.0 used with trigger campaigns?

       

      Many thanks,

      Beate