2 of 2 people found this helpful
Did you resend the email? Email Open is only logged once per email.
I saw that this was the case once I went back and reviewed the activity log. There's nothing wrong with the trigger, just that multiple opens are not captured.
1 of 1 people found this helpful
You got a trigger (Opens Email) instead of a filter (Opened Email) in your Smart List. Since you're using a trigger leads will only flow through when the email is opened. Leads have already opened the email, and won't go through again. If you want to update the leads that have already previously opened the email, clone your program, but change the Smart List to use a the filter (Opened Email) instead of the trigger. Hope this helps!