7 Replies Latest reply on Aug 25, 2016 10:59 AM by Robb Barrett PRD

    Opportunity Stage didn't update

    Robb Barrett PRD

      This is a problem that was just handed to me today. I'm not super familiar with how the SFDC > Marketo Opp sync works so I'm hoping someone can help me identify the problem here.

       

      1. MKTO:Lead created on 3/24
      2. MKTO:Synched to SFDC moments later
      3. MKTO:Converted to Contact on 3/25
      4. MKTO: Added to Opportunity on 3/25
        1. No unit price / dollar amount assigned to opportunity
      5. SFDC: Goes through Opportunity stages:
        1. Stage 1 3/25 at 12:17 estimated order date of 3/31
        2. Stage 1 3/25 at 12:17 estimated order date of 6/23
        3. Stage 3 3/25 at 12:17 estimated order date of 4/30
        4. Stage 3 3/25 at 12:19 estimated order date of 5/31
      6. MKTO: Opportunity Updated on 3/30 (Not sure what)
      7. MKTO: Opportunity Updated on 5/3 (Not sure what)
      8. MKTO: Opportunity Updated on 5/3 Changed Legal Name (2 hours after last update)
      9. SFDC: Stage 7 (Won - Implement) 5/5 at 2:44am estimated order date of 5/4
      10. MKTO: Opportunity Updated to Close Win. Opportunity updated date was 5/5 but nothing was recorded for 30 days
        1. MKTO: sees Forecast Cat change, Date Step Changed, and all other dates closed on 5/4

       

      Any idea what would cause it to miss the update?