3 Replies Latest reply on Jul 11, 2016 8:43 AM by Dory Viscogliosi

    Capturing Phone Number Field Value when using ON24 or GoToWebinar

    Tom Kerlin

      Hello,

       

      Lately we've been having issues with ensuring that the Phone Number field value syncs over to ON24 and GoToWebinar (from our webinar programs). Has anybody experienced this before? I'm pulling registration reports and it seems that ON24 is only collecting phone numbers when formatted this way (XXX) XXX-XXXX. And GoToWebinar's latest registration report isn't showing any phone numbers.

       

      Will ON24 and GoToWebinar only collect the Phone Number value when formatted a specific way?

       

      If so, how can I make this a requirement for users when they fill out my Registration Form?

       

      Thanks,

      Tom