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Re: Multiple Smart Campaigns based on Single Form Submission
3 of 3 people found this helpfulThis is interesting. Have you tested the original scenario? Assuming you have a trigger based on "fills out form," I would think the flow looks like this:
Of course, the first email would be the auto-responder, then the second email would be a tokenized email based on the lead owner's information.
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Re: Multiple Smart Campaigns based on Single Form Submission
That's EXACTLY what I have.
Send Email (from company)
Send Alert (alert me)
Wait
Send Email (from rep) if account is X status
Send Alert (alert rep) if account is Y status
Wait
Send Alert if opened rep email to notify rep
Wonder if it's something with my account status communication with SF?
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Re: Multiple Smart Campaigns based on Single Form Submission
I get the auto response and the initial alert, but then that's it. No further communication.
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Re: Multiple Smart Campaigns based on Single Form Submission
Does splitting the trigger in two work for you?
Fills out form --> Send Email 1
Email 1 is delivered --> Wait; Send Email 2; Send Alert
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Re: Multiple Smart Campaigns based on Single Form Submission
No, I tried that after the flow wouldn't work. Same thing. First email/alert worked, but when I include account info, it stops.
It MUST be something with my test account in SF. I just created the accounts and contacts today, and I'm afraid the test account owner might be the sticking point.
I think I have the Marketo end set up correctly.
THANK YOU for your time and assistance! I'm going to let it sit tonight and try again tomorrow to see if it works after the overnight sync. I'll update then.
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Re: Multiple Smart Campaigns based on Single Form Submission
Yeah, keep me updated. But from what I can tell, you're doing it right from the Marketo end!
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Re: Multiple Smart Campaigns based on Single Form Submission
Woohoo! It worked like a charm today. My test accounts just needed to sync overnight. Now, I have to see what happens to new contacts that fill out the form and see if the 24 hour wait will work.
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Re: Multiple Smart Campaigns based on Single Form Submission
Awesome! Out of curiosity, which trigger campaign worked for you? The two separate ones, or the unified one?
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Re: Multiple Smart Campaigns based on Single Form Submission
Well, I got it working with the two, but I put it back to one - because I'm Type A I guess and I don't like having 2 when 1 will do the trick! I think the issue was the test accounts not yet synced with marketo (it happens overnight).
I am concerned about what will happen in the event that a new contact fills out the form. I'm testing that with a 24 hour wait. Hoping for the best!
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