4 Replies Latest reply on Oct 18, 2017 1:21 PM by Lucho Soto

    Email drafts will not open on Email Editor 2.0

    Lucho Soto

      It looks like this is only happening to non-template v1.0 emails that have duplicate mkteditable div's in the code. The 1.0 editor has never had any issues with this so we never felt the need to avoid the duplicates. With 2.0, the draft won't even open and a "cannot load email" message shows up.

       

      This presents a big problem for us because we set up all of our email programs by cloning a previously used email program. It also prevents us from making any changes to v1.0 emails that are still being sent like autoresponders.

       

      Has anyone else run into this problem? Ideally, the 2.0 editor should automatically change the div id names to prevent duplicates if it won't tolerate them.