2 Replies Latest reply on Jul 7, 2016 8:20 AM by Malik Zafar

    Managed Fields in SF - how to pull in correct data from Marketo?

    Malik Zafar

      Hello,

      Hoping this question makes sense. I have a couple of fields in SF that were installed using the Marketo Lead Management package.

       

      One of these is the Original Source Type. I am trying to make this a visible field in our Lead/Contact view, which is fine - I am able to. However, the data that is being pulled in does not match what is in Marketo. When I go into the Original Source Type, I see that the default value is set as "salesforce.com", and that's what ends up being pulled in.

       

      I did notice another field sort of similar to this - Last Interesting Moment (this is also a managed field but comes from the Marketo Sales Insight package)- and it was using the below formula to pull in data correctly:

       

      IF(!ISNULL(mkto_si__Last_Interesting_Moment_Date__c),

      HYPERLINK("/apex/mkto_si__Contact_Full_List?view=IM&id=" & Id, mkto_si__Last_Interesting_Moment_Type__c & " -- " & mkto_si__Last_Interesting_Moment_Desc__c ), "")

       

      The only problem is, since Original Source Type is a "Managed" field, I can't edit the default value.

       

      Has anyone run into this problem? This also applies to other fields such as Original Source Info and Original Referrer.

       

      Screenshot of the field in SF, as you can see, I can't edit anything. I want to be able to change that default value so that it pulls in the proper info from Marketo, which is useful info being buried in Marketo (our sales team works exclusively in Salesforce)

       

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