Jeff, it is a bit counterintuitive but clicking the Block non-operational emails is actually how you turn on (enable) the communication limits. Enable Communication Limits - Marketo Docs - Product Docs
As for what happens if they are queued up for two emails in one day, embarrassingly I don't know and I couldn't fine with 5 mintues of searching.
We don't use communication limits.
Thanks John for the response. Yeah, it's totally counter-intuitive. You enable it by checking, but what also confused me is there's an option for "unlimited" which is the same as unchecking the box. I think they need a UX/UI specialist for Marketo. Sometimes the Marketo Docs is like reading an IKEA manual - all images and no real explanation.
One of the reasons why I need this is for our nurturing tracks and newsletters.
Hi Jeffrey - We use communication limits. We have one per day and 3 per 7 days.
We try to avoid scheduling more than one mailing per day. However, there is the off chance that a marketing email is being sent out the same day a webinar invite, or reminder is being sent out. In which case, we mark one as operational. This will bypass the communication limits.
Hope this helps...
We use 2 emails per day and 5 total per week.
Yea, I tried using the communication limits and it's sucks because say we restrict to 3 emails per week. If they download a whitepaper, we have an auto-reply trigger to send them the asset. If for some reason we don't checkmark it as "operation emails", they would not receive it.
So what I do is we have a marketing calendar where I know which programs emails are coming out from. I would exclude members from that program to ensure they do not receive multiple emails in one day or within 2 days.