AnsweredAssumed Answered

Communication Limits

Question asked by Jeffrey Balmeo on Jun 30, 2016
Latest reply on Jul 7, 2016 by d8ee97bebc95ebf2e2bbfad9f66aa106720a703f

Hi All,


I was wondering if anyone is using the Communication Limits.  And if so, lets say your limit per day was 1, but you have 2 emails to be sent out to a lead that day.  How do you make sure that person will receive both emails?  Also, neither program is an Engagement Program.  I'm trying to figure out how to send it out the next day (or next available business day).  Is there a global setting that can be implemented or does this need to be setup per program/campaign?


Also, one other question regarding the following setting in Communication Limits:



I'm a little confused by this one.  If I don't check it, does this mean all emails will be sent regardless of my limit per day?  If so, then what's the point of the limit if this isn't checked?  I'm assuming this needs to be always checked if you wanted to limit the number of emails.