4 Replies Latest reply on Jun 23, 2016 12:08 AM by Grégoire Michel

    How Does Marketo Determine Open Emails?

      I have a client that says he's reading all of our emails (we distribute a daily client newsletter) but Marketo is only showing 2 opens in the last several months. The client said he's reading them in the 'reading pane' of Outlook. So, what constitutes a true open in Marketo?