3 Replies Latest reply on Jun 16, 2016 7:28 AM by Grégoire Michel

    Task Generation Issue - Negative Score

      Hello everyone,

       

      We are having an issue with a campaign we run to generate a task for our sales team.

       

      We create a task for our reps to follow up with a lead when they hit a score threshold of 15. But we also have a campaign that runs for inactivity after 90 days, they get a -10 to their lead score. But what's happening is say a lead has a score of 27, and receive a -10 for inactivity, their new score is still above the threshold and generates a task, which we don't want.

       

      As you can see, we have the "Change is not -10" constraint, but it's still generating tasks when the score ends up being above the threshold of 15. Any thoughts?

       

      Thanks,

      Alec