Are you using tokens in your Best Practice program that you are cloning. The tokens will allow you to place variables in the cloned programs and then just populate those variables from the tokenbs dashboard.
Yes, I am using Tokens but am updating them for each program (to make the process longer).
This allows us use the same emails each program, and still give specific details about the requests (e.g. category, description, etc.). We are willing to give this up if we were to automate the process.