19 Replies Latest reply on Jun 22, 2016 8:57 AM by Grégoire Michel

    Marketo to SFDC Sync Error

    Josh Grant

      Marketo Community,

       

      I am hoping you can help me out with this issue as I am baffled. I have a program set up with for a pretty basic drip campaign. I have smart campaigns in the program for things like open, click, delivered, unsubscribed, etc. to sync back to SFDC to update. With the exception of the "clicked" smart campaign, these all seem to be working but are not writing over the total number of members in the campaign back to SFDC. Below are images of my program and my main send smart campaign. I apologize if this is posted in the wrong spot, it's been a long time since I've used the community but I am hoping to dive back in and contribute again!

       

      The delta's are as followed:

       

         

      Action                   Salesforce             Marketo
      Total Leads:5,8875,887
      Delivered 4,7285,591
      Bounced 354737
      Opened 701733
      Sent745,878
      Unsubscribe 3074
      Clicked062

       

      Issue 1.PNG

      Issue 2.PNG

       

      Looking forward to hearing your suggestions!

       

      Thanks,

       

      Josh Grant