3 Replies Latest reply on Jun 6, 2016 12:17 PM by Danielle Chan

    Have a lead skip one of the emails in an Engagement Stream

    Danielle Chan

      I have an engagement campaign and need for certain leads to skip Email #1 in the stream, and start with Email #2. Is there a way to do this manually?

        • Re: Have a lead skip one of the emails in an Engagement Stream
          Jim Thao

          You'll need to use programs/smart campaigns instead of email assets in your engagement program.

           

          You can filter out leads to receive email 1 or 2 in the smart campaign.

          • Re: Have a lead skip one of the emails in an Engagement Stream
            Robb Barrett PRD

            OK, so here's what I'm a fan of doing:

             

            On your workflow for entry conditions for the nurture campaign, send email one there, not in the engagement stream. 

             

            Think of it this way:

             

            Smart List = triggers to put a lead into the flow.

            Flow:

            Wait 1 day

            Remove From Flow If In Smartlist (disqualification reason)

            IF <conditions met for email 1> Send email 1 ELSE <send no email>

            Add to List: Next Engagement Run

             

            Smart Campaign: Load New Candidates:

            Wait 1 week

            Remove From Flow If In Smartlist (disqualification reason)

            Add to engagement Program: This Program , Stream <starts with email 2>

            Remove from List: Next Engagement Run

            Schedule: Every Week, 1 hour after your engagement program runs

             

            Here's why: A nurture program is not a quick win. You shouldn't use it expecting quick turn-around.  If you do it correctly, your stream pace should be 3-4 weeks apart.

             

            Now, obviously you don't want the person to wait a month to get their first email from you so you send the first email within a day or two of the person qualifying for Nurture, then wait a week and drop them in. This way, Email 2 never comes closer than 2 weeks from the date of email 1. If you run Nurture on Thursdays at 6am, the lead gets loaded in the next coming Thursday at 7am. If Nurture is running that day, oh shucks- just missed the run date.