7 Replies Latest reply on Aug 3, 2016 10:20 AM by e16d61a04e4a391624f546a7c43b6da534efe7dd

    Personalization within Engagement Program

      Hello,

       

      Within a stream of an engagement program, is there a way to have different emails go to different segments? For example, instead of dropping in the same emails that all users in the stream will go through, can you tailor based off certain SFDC fields which email they'd get? So "Email 1" would really be 4 different email options, and depending on someone's field A they'd get one of the four versions. "Email 2" in the stream would really be 4 different email options, and depending on someone's field B they'd get one of the four versions. And so forth. If there's an option to do this, I could create 4 segments for Field A and 4 segments for Field B, and send appropriately.

       

      The alternative, if I have 4 options for Field A and 4 options for Field B, would be to create 16 engagement programs that address every single combination.

       

      Appreciate your thoughts!

       

      Thank you,