3 Replies Latest reply on Jun 2, 2016 1:25 AM by Grégoire Michel

    Trigger Campaign not Consistently Firing

    Ann Freccero

      Hello.

      I have a trigger campaign based on the following:

      --> Data Value Change

      Attribute = Lead Status

      New Value = Remarket

       

      When that value changes, it is supposed to reset the lead's score. (our reps change the value in SFDC)

       

      However, in doing some investigation today, I discovered that this is not happening consistently. Just today, ~70 leads were set to remarket without their scores being reset, while ~50-70 did pass through the program. There is nothing different about the behavior of any of these leads other than some made it through, and others didn't.

       

      Any ideas what I might be doing wrong here? I've used this trigger and type of program before in other instances and not had this problem, so am a bit surprised here.

       

      Thanks!